1. How can I get the report in a spreadsheet format?
2. How can I add an additional user from my company/institution?
3. How can I delete or edit a user from my company/institution?
4. How can I edit my contact information?
5. What if I experience error messages or technical difficulties?
6. How can I receive tech support?

This only works if you use Microsoft Internet Explorer as your web browser!
If you are using Explorer, follow these instructions to copy the online data into a spreadsheet:

Step 1:	Select: Use your mouse to highlight area you wish to transfer to Excel.
Step 2:	Copy: Once you have the desired area selected, copy the area by going to the Edit Menu and selecting "Copy", or right click your mouse in the selected area and choose copy, or press CTRL+C.
Step 3:	Paste: Next, open a new worksheet in Excel. Paste the selection into the new spreadsheet by either selecting "Paste" from the Edit Menu, right clicking in the first cell and selecting paste, clicking the paste icon, or pressing CTRL+V.

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Only the primary contact may add additional users. If you are the primary contact, simply go to the link either in the header or the footer entitled "Your Contact Info". If you are the primary user, you should see a link that reads "Add a new user". Click on the link and follow the instructions.

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Only the primary contact may delete or edit a user. If you are the primary contact, simply go to the link either in the header or the footer entitled "Your Contact Info". If you are the primary user, you should see a table, "Additional Registered Users", under your contact information. You can delete and edit using the links in that table.

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Only the primary contact may edit contact information. Other users may edit their name. Go to the link either in the header or the footer entitled "Your Contact Info". Click on the link that reads "Edit the above information".

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If you receive an error message, the most likely cause is a transient transmission problem. Sometimes certain rogue elements (bugs) of a computer's operating system conflict with the programming found at Web sites. This may affect your computer's ability to view our Web pages. If you experience difficulties, here are the steps you should take:

1. The best first solution is to click on the "Refresh" or "Reload" button on your browser to start over. If this doesn't work, you may need to . . .

2. Delete your cache (your computer's temporary storage location for web files). If you do not know how to do this, click on "Help" from your browser's menu items, and then search in the index for the word "cache." Follow the instructions for clearing or deleting your cache.

3. Shut down and restart your computer. Rebooting your system will often clear out any system conflicts.

4. If you are still encountering difficulties, please click the "Contact Us" link found at the top or bottom of the page on which you are experiencing problems. Once you have described your question or problem and submitted the form, we will respond promptly to your request for technical support.

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If you have followed the above instructions but continue to encounter difficulties, please let us know by clicking the "Contact Us" link at the bottom or top of the page on which you are having problems. The feedback form allows you to tell us about the problem you are experiencing. It also provides us other valuable information, such as the version and type of your Web browser. We will respond promptly to your request for technical support. If you need immediate assistance, you may also call us at 800-874-2849.

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